At Harlan Trails, we strive to ensure that your orders are processed and delivered promptly and securely. Please read our shipping terms carefully before placing an order.
1. Payment Method
We currently do not accept electronic payment methods.
All purchases are processed using Cash on Delivery (COD) only.
Payment will be collected in full by the courier at the time of delivery. Please ensure you have the exact amount ready to facilitate smooth delivery.
2. Order Processing Time
All orders are typically processed and shipped within 3 business days (excluding weekends and public holidays) after order confirmation.
You will receive a confirmation message once your order has been shipped.
3. Delivery Timeframe
Estimated delivery time is 7–10 business days from the date of shipment, depending on your location and courier availability.
Delays may occasionally occur due to weather, courier network issues, or high order volumes, but we always do our best to deliver your order as quickly as possible.
4. Shipping Areas
We currently offer delivery within all over the world.
If your location is outside our current delivery network, we’ll notify you promptly after you place your order.
5. Shipping Confirmation
Once your order is shipped, you will receive a notification (via email, SMS, or phone call) with shipment details and estimated delivery time.
6. Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery at [email protected] with your order details and photos (if applicable). We will investigate and work to resolve the issue promptly.
7. Contact Us
For any shipping-related inquiries or assistance, please contact our support team:
📧 Email: [email protected]
