Returns and Refunds Policy

At Harlan Trails, we value your satisfaction and strive to ensure every purchase meets your expectations. Please review our return and refund terms below.

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1. Eligibility for Returns

We accept returns within 24 hours of delivery.
To qualify for a return:

• The item must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase (such as an order receipt or delivery confirmation) must be provided.

Please contact us at [email protected] within 24 hours of receiving your order to initiate the return process.
Returns requested after this period may not be accepted.

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2. Return Method

All refunds will be issued via online transfer to the customer’s provided bank or payment account details after the returned item has been received and inspected.

You will be responsible for safely returning the product unless otherwise specified by our support team.

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3. Refund Processing Time

Once your return is approved, your refund will be processed within 3 business days.
Processing times may vary slightly depending on your financial institution.

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4. Non-Returnable Items

Please note that certain products may not be eligible for return, such as:

• Used or damaged items
• Items without original packaging or proof of purchase
• Clearance or promotional products

We reserve the right to refuse returns that do not meet these conditions.

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5. Contact Us

For return or refund inquiries, please reach out to our support team:
📧 Email: [email protected]